Samples

We can’t possibly present every combination of voice and music available to you, but here’s a taste of what we’ve done for some of our clients recently.  Keep in mind, we have an outstanding selection of voices and music to choose from, so if you don’t hear exactly what you’re searching for, don’t worry…we can deliver just what you’re hearing in your head – and then some. 

An “On Hold” production from TAC is so much more than just time filler.  It’s communication…it’s an extension of your company’s personality…and it has a powerful impact.  Here are a few statistics that you might find interesting.

"Executives spend 15 minutes a day or 68 hours a year on hold." - USA Today

 
"41% of American consumers have initiated a purchase over the phone in the last year." - American Teleservices Association


"On average, seven out of ten callers are placed on hold." - Inbound/Outbound

 
"94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received." - Inbound Telephone Call Center

Survey results found that 88% of callers preferred On Hold Messages to other hold options, and 16% made purchases based on an on hold offer. - MaxiMarketing

Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.

"The average person will spend 1.2 years on hold." - Woman's World Magazine

"34% of callers who hang up will not call back." - Voice Response, Inc.

Jefferson Denneandrus, a research firm, found when callers were presented with On Hold Messaging versus silence or a radio commercial they would stay on hold longer, they were more likely to exhibit interest in the product advertised, they were more likely to retain information, and they were less agitated.