In a Nutshell

You’re looking for an “on hold” company…and we’re the one you want. If you don’t look any further on our website, here are a few things we want you to know about TAC On Hold: There’s no equipment to buy and no long-term contract to sign. Everything is done in-house from script writing and recording to billing and customer service. Our commitment to quality and service at great rates goes back to 1987. You’ll never get the hard sell from us, but we do want your business! OK, you are free to go ahead and click around the site now.

How Much Is It?

Price! I know you’re looking around the site for it…and we’re not hiding it. In fact, there are 3 Pricing buttons on this page alone. Before you click over there just keep one thing in mind…price does not equal value. It’s part of value, but so are quality, service, and experience. That being said, we do have great rates…and we don’t make you sign a long-term contract. OK, go ahead. Click it.

Can I Trust You?

There’s a saying “Everyone looks good on the radio.” Well, the same can be said for the internet. Anyone can have a flashy website. But it’s the company behind the site that’s important. When you’re shopping for an “on hold” provider, make sure they are a member of The On Hold Messaging Association (OHMA). If they aren’t, you might want to be careful. Click the OHMA logo to verify our membership and good standing.

Custom is not a Scary Word.

Be honest now. When we say that we provide truly customized “on hold” recordings, does that make you think it’s going to be expensive? For some reason the word “custom” makes us reach to protect our wallet. Well, that’s not what “custom” means at TAC. No, it just means that you’re going to get something tailored to your exact needs…not some cookie-cutter recording. Click on Services to read more.

Pricing

No Equipment to buy and no long-term contract to sign!

Why is it that most other companies don’t list their pricing on their website? Once you’ve called or waited for an email reply from other companies, you’ll find our prices to be very competitive. Best of all, there is no equipment to buy and no long-term contract to sign. We know that as long as we provide you with great service, you will be glad to have us around.

Before we go any further, please let me define what we call a “production”. A “production” is quite simply the finished recording your callers hear, which is made up of multiple voice messages along with a music background. Now, that’s a very basic definition. For more detailed information click here to go to our Services page.

Now, here are some Update Options:

Every business has different needs. You may need only a couple productions per year, or you may need monthly updates for a very proactive marketing approach. Here are our most popular options, but just let us know if you don’t see exactly what you need.

Up to 4 productions per year: $65.00 per month
Up to 12 productions per year: $95.00 per month

The above prices are for a single location and we gladly offer multi-location discounts.

What about equipment?

The real benefits of TAC On Hold are in the recording, but you will need a way to play it for your callers.

Unless you already own an “on hold” player or have a high end phone system that can play back audio files internally, we’ll need to supply you with your own “on hold” unit.

We’re glad to say that we use the highest quality “on hold” equipment available. That means that you’ll get the best in sound quality and reliability. We have a variety of formats available from USB drive and CD based units, to our preferred remote download units, which provide the quickest turnaround for new recording upload. There are a few factors that we’ll discuss, which will help us determine the best equipment solution for your location.

We’ll provide you with an “on hold” unit for a one-time lease fee of only $185. The equipment will be yours to use for as long as we provide service to you. And should the equipment malfunction at any point during our service, we’ll send you a new unit right away at no charge. So, it’s actually better than owning it, because you’ll get the use of the equipment without any depreciation, maintenance, or repair costs…all at way less than the equipment would cost to buy. It’s a big win-win for you.

What if I need to cancel our service?

Well, this subject hardly ever comes up, but it’s important for you to know. Should you ever need to cancel service with us, all we would ask is a 30 day courtesy notice, settle up on any unpaid balances, and then send our equipment back to us. That’s it. We can part as friends.